[Liability Insurance] Partner Care Program Guide

Partner Care Program

Partner Care Program

We operate a Partner Care Program to help you prepare for accidents that may occur during accommodation operations.
This program is a system that reviews compensation eligibility within predetermined ranges based on accident type and internal criteria.

Total Compensation Limit

300million KRW

Application Deadline

Within 5days

From check-out date

Property Damage Claims

2times

Maximum per year

Please Make Sure to Check

• Compensation claims are only possible within 5 days from check-out date.
• Coverage limits and deductibles apply differently depending on the type of accident.
• Property damage compensation can only be claimed up to 2 times per year maximum.
• Compensation eligibility and compensation amount are determined based on accident circumstances, submitted materials, and internal review criteria.
• Some items may be excluded from compensation coverage or may be limited.

About

Program Guide

Eligible PartnersAccommodation (BnB) Partners

Program OperationAnnual operation (separate notice upon changes)

Compensation Processing PeriodResults notification within 7-14 business days after completion of application

Compensation PaymentPayment to partner registered account after review completion

Coverage

In what cases will compensation review proceed?

Compensation review may proceed for the following cases among accidents that occurred during accommodation operations.

Accommodation Amenity Damage

When amenities in the accommodation such as TV, refrigerator, bed, heater, sofa, table, etc. are damaged

Fire Damage

When damage occurs to accommodation or amenities due to fire accidents

Water Leak/Flood Damage

When damage occurs to accommodation facilities due to water leaks or flooding

Details

Coverage Limits

Category	Coverage Type	Coverage Amount	Deductible per Accident
Property Damage	Damage to accommodation amenities such as TV, refrigerator, bed, heating/cooling system, sofa, table, etc.	800,000 KRW compensation limit per item	200,000 KRW
Property Damage	Compensation limit per accident	1,500,000 KRW	-
Property Damage	Property damage due to fire	30,000,000 KRW	1,000,000 KRW
Property Damage	Property damage due to water leak/flood	3,000,000 KRW	1,000,000 KRW

※ Total compensation limit is 300,000,000 KRW. Actual compensation eligibility and compensation amount may vary depending on the type of accident and review results of submitted materials.

Exclusions

Cases where compensation may be limited or excluded

✕When 5 days have passed since check-out date

✕When it is difficult to confirm the accident facts

✕When essential supporting documents are insufficient

✕When the annual application limit has been exceeded

✕When intentional or gross negligence is confirmed

✕When it corresponds to normal wear and tear or aging from use

✕When it violates operational policies or terms and conditions

FAQ

Frequently Asked Questions

Which partners are eligible?

Currently operated for Accommodation (BnB) Partners.

By when should I submit a compensation claim?

You must apply within 5 days from the check-out date. Claims that exceed 5 days cannot be accepted, so please submit immediately upon discovering the accident.

How many times can I claim for property damage?

Property damage compensation can only be claimed up to 2 times per year maximum.

Are all accidents automatically compensated?

No. Compensation eligibility is determined based on accident circumstances, supporting documents, and internal review criteria.

When do deductibles apply?

Deductibles may apply depending on the type of accident, and detailed criteria will be provided during the review process.

Do you want to apply for compensation?

Check the application procedure, required documents, and accident report forms on the page below.

View Application Method →