[Liability Insurance] Partner Care Program Application Method

Partner Care Program

How to Apply for Partner Care Program

We guide you through all the information needed for application including claim procedures, required documents, and incident report forms.
For detailed program information, please check Partner Care Program Guide.

Important Notes Before Application

• Compensation claims are only possible within 5 days from the check-out date.
• There are accident types where deductibles apply.
• Property damage compensation can only be claimed up to 2 times per year.
• Submission of supporting documents such as accident scene photos, receipts, and repair estimates may be required.
• Compensation may be limited in cases of normal wear and tear, deterioration, or when facts are difficult to verify.

Process

Compensation Claim Process

1

Incident Report Within 5 days of check-out

Report the incident occurrence date/time, circumstances, and damage details. Must be reported within 5 days from the check-out date.

2

Submit Incident Report and Supporting Documents

Complete the incident report and submit necessary materials including damage photos, receipts, and repair estimates.

3

Internal Review

Review the incident facts, compensation eligibility, and deductible application. Takes 7-14 business days.

4

Result Notification and Compensation Payment

Notify review results and compensation scope, and upon confirmation, payment will be made to the registered partner account.

Documents

Required Documents

Please prepare the following documents when applying for compensation.

Required

Incident Report

Report detailing incident date/time, circumstances, and damage details

Download Form ↓

Required

Photos of Damaged Items

Photos showing identifiable product name, model, and manufacturer

If applicable

Repair Receipt or Estimate

Submit if repair has been completed or estimate obtained

If applicable

Purchase Receipt

Purchase receipt of damaged item (if available)

Report Form

Incident Report Completion Guide

Please complete all the following items in the incident report without omission.

1

Basic Information

Partner name (business name), contact information, accommodation name, accommodation address, reservation number, guest name, check-in/check-out dates

2

Incident Information

Incident occurrence date/time, discovery date/time, incident type (equipment damage/fire/water leak·flooding/other), incident location

3

Damaged Item Details

Item name, product name/model, manufacturer, damage condition, purchase price (estimated)

4

Detailed Incident Circumstances

Specific description of situation before and after incident, discovery circumstances, and extent of damage

5

Supporting Document List

Check attached supporting documents (damage photos, receipts, estimates, etc.)

6

Confirmation and Signature

Date of completion, author name, signature

Incident Report Form

Please click the button below to download the form and complete it.

Download Incident Report (PDF)

Appeal

If You Disagree with Compensation Results

If you disagree with the compensation results, please contact the relevant department within 7 days from the result notification date.

• Appeals are possible within 7 days from the result notification date.
• Please submit appeal reasons along with additional supporting documents.
• Re-review is conducted only once.
• Re-review results are final decisions, and additional appeals are not possible.

FAQ

Frequently Asked Questions

Where can I get the incident report form?

You can download the PDF form from the Incident Report Completion Guide section on this page.

How should I take damage photos?

Please take photos including the label/sticker parts so that the product name, model, and manufacturer of the damaged item are identifiable. Submitting both close-up photos of the damaged area and overall photos will help with the review.

How is the compensation paid?

After review completion, payment is made to the settlement account registered by the partner.

How long does processing take?

Results will be notified within 7-14 business days after receipt completion. The period may vary depending on the incident type or requests for additional supporting documents.

What if I disagree with the compensation results?

Appeals are possible within 7 days from the result notification date. If you submit additional supporting documents, a re-review will be conducted. However, re-review is limited to once only.