[Update] Notice on Partner Confirmation Rate Information Disclosure

📌 Some images in this article are displayed in Korean. We are working on providing English versions.

[Update] Partner Confirmation Rate Information Display Notice

Hello, Partners.
This is MyRealTrip.

We would like to provide an update notice regarding the confirmation rate information display feature on partner product pages.

This feature has been introduced to provide more opportunities to partners who work hard for quick confirmations,
and to help travelers choose products with greater confidence.

💡Background for Introduction

Quick booking confirmation is a very important criterion for travelers when selecting products.

• When bookings remain in a pending confirmation status for extended periods, travelers feel anxious and often cancel their existing reservations to look for similar products.
• Recognizing this traveler need, MyRealTrip has been displaying [Instant Confirmation] status.

We want to provide greater rewards to partners who make efforts to improve their confirmation rates.

• Currently, [Instant Confirmation] products and products with high confirmation rates receive preferential treatment in search rankings and are displayed higher.
• Now, taking it one step further, we want to help travelers by displaying confirmation rate information for each product, so they can purchase products with higher confirmation rates with greater confidence.
• Additionally, MyRealTrip is planning marketing strategies to guide travelers to filtered screens showing [Instant Confirmation] products and [Excellent Confirmation Rate] products.

🧪 Pilot Operation Notice

This feature will be carefully verified and applied through a pilot operation method before full implementation.

• Operation Schedule : February 11 (Wed) ~ March 10 (Tue)
  
• Target Regions : All regions of Canada, Las Vegas, USA
• Operation Purpose
• Checking traveler response
• Verifying the effectiveness of partner confirmation process improvements
• Checking overall platform operational stability

Based on the pilot operation results, we will review whether to expand to all regions,
and confirmation rate figures during the pilot operation period will not be used for any evaluation or disadvantage.

📌 Product Screen Display Method

Confirmation information will be displayed to travelers in the following format:

• Instant Confirmation : Products that are confirmed immediately upon booking
• Excellent Confirmation Rate : Products with high confirmation rates compared to the average in the same region and category
• Average Confirmation Rate : Products showing average level confirmation rates in the same region and category

※ Please refer to the image below for actual display examples.

🧮 Confirmation Rate Calculation Criteria

Basic Calculation MethodConfirmation Rate = Number of Confirmed Bookings ÷ (Total Number of Bookings − Number of Traveler Cancellations)

• Calculation Period : Last 3 months
• Exclusion from Calculation : Traveler cancellations
• Display Criteria : Products with fewer than 10 bookings in the last 3 months are excluded from display

※ Criteria for Excellent and Average Classification

Classification	Criteria	Example (New York Tour Average 85%)
Excellent Confirmation Rate	Above average for same city and category	90% → Excellent
Average Confirmation Rate	Average level for same city and category	80% → Average

📊 Partner Dashboard Information Provided

※ Dashboard access link and usage guide will be provided later.

Only 'Excellent and Average' grades are displayed to travelers, and partners can check the following information through the partner dashboard:

• Actual confirmation rate figures (%)
• Difference compared to average under same conditions
• Operation guide for confirmation rate improvement (Please check tips for improving confirmation rates)

💡 Dashboard detailed text or content may change slightly.

This confirmation rate display feature is not a policy to evaluate partners, but rather a mechanism to communicate your efforts for quick confirmations to travelers and reward you with booking performance.

If you have any inconveniences or improvement suggestions during the pilot operation period, please feel free to share them anytime. We will work together with our partners to create a better booking experience.

Thank you.
MyRealTrip Team