The product registration page has been newly updated.
Accordingly, the reservation management method has also changed for reservations made on the new product page.
Please check the detailed information below.
* The transition to the new product page is being carried out progressively.
* We will grant functions and notify you via email when the transition becomes available.
Major Changes
| Difference | (New) Reservation Management Method | (Old) Reservation Management Method |
| Reservation Number | Reservation number starts with EXP | Reservation number starts with TNA |
| Reservation Structure |
An EXP reservation number is assigned per option |
Multiple option purchases are bundled into one reservation |
|
Easy to check how many people are using based on option purchase quantity |
Need to access reservation details to check option purchase quantity | |
| Can check individual user information in reservation details | Can check all user information in reservation details | |
| Partial refund for participants (purchase quantity) available on partner page | Partial refund for participants (purchase quantity) not available on partner page |
(New) Reservation Management Details
1. Dashboard
| Category | Description |
| Unconfirmed Trips | You can check all unconfirmed reservations (based on all products/dates). |
| Today's Scheduled Trips | You can check all reservations that need to be conducted today (based on dashboard date). |
| Today's Cancellation Requested Trips | You can check reservations for which cancellation requests have been received (based on dashboard date). |
1) Reservation Display Method
- When purchasing N options for one reservation, an EXP reservation number is assigned to each option.
- (Example) When purchasing 2 adult tickets and 1 child ticket for OO Theme Park product
- While the previous method would only show TNA-20240624-0000001 and require checking actual purchase quantity in reservation details, the new method displays 3 reservation numbers: Adult 1: EXP-20240624-0000001, Adult 2: EXP-20240624-0000002, Child: EXP-20240624-0000003.
- If today's scheduled trips show 38 cases, you can know that a total of 38 people are scheduled to use the product, regardless of the number of reservations.
- However, for previous structure reservations (starting with TNA), the total number of users can only be checked in reservation details, so while EXP structure and TNA structure reservations are mixed, separate management of total users is required.
2. Reservation Calendar
1) Scheduled Reservations
- These are confirmed reservations and you can check scheduled reservations for the clicked date.
-
Scheduled Trips = (New) Total reservation option purchases + (Old) reservation cases
- For (Old) reservations, they are counted as 1, but you need to check the exact number of people in the reservation details.
2) Unconfirmed Trips
- You can check the list of unconfirmed reservations for the clicked date.
3) Completed Trips
- You can check the list of completed reservations for the selected date.
- Traveler personal information will not be displayed after 5 days from trip completion.
4) Cancellation Complete
- You can check the list of cancelled reservations for the selected date.
- Traveler personal information will not be displayed after 5 days from cancellation completion.
3. Reservation List
1) Reservation List : All
β Order ID
- This is the ID assigned when a traveler creates a reservation.
- If the same traveler has multiple order IDs, it means they have made N reservations.
β‘ Reservation ID
- This is the ID assigned according to the number of options purchased during reservation.
- If 3 options are purchased, 1 order ID and 3 reservation numbers will be created.
β’ Reservation Status
- You can check the reservation status by reservation ID.
- You can confirm or cancel reservations by reservation ID (option) unit.
- There are 5 status values in total: Confirmation Pending, Reservation Confirmed, Reservation Cancelled, Cancellation Requested, Trip Completed.
β£ Option Name
- You can check the option name purchased by reservation ID.
- This is the option name specified by the partner in product sales settings.
- When set to Adult, Child, you can easily check whether adult or child was purchased.
β€ People/Quantity
- You can check the total number of option purchases included in the order ID.
- If the quantity is 3, it means a total of 3 options were purchased during reservation.
- Even if 1 is cancelled and 1 is confirmed, 2 will be displayed according to the option quantity included in the total order.
β₯ Payment Amount
- You can check the payment amount by reservation ID (option) unit.
- The total amount of reservation IDs is the total product amount paid by the traveler during reservation.
β¦ Memo
- You can save reservation special notes as memos.
β§ Travel Date Change
- You can change the entire schedule or partially change reservations included in the order.
- If there are multiple reservations included in the order, you can easily check with the message displayed in the popup.
- If there is only one reservation included in the order, the travel date change window is executed immediately.
| When there are n or more reservations included in the order | When there is only one reservation included in the order |
β¨ Cancel Reservation
- You can cancel all or partially cancel reservations included in the order.
- If there are multiple reservations included in the order, you can easily check with the message displayed in the popup.
- If there is only one reservation included in the order, the cancellation window is executed immediately.
| When there are n or more reservations included in the order | When there is only one reservation included in the order |
β© Reservation Confirmation or Usage Check
- In confirmation pending status, it displays as reservation confirmation, and in reservation completed status, it displays as usage check.
- You can confirm (complete usage) all or partially confirm reservations included in the order
- When there are multiple reservations included in the order, you can easily check with the message displayed in the popup.
| When there are n or more reservations included in the order | When there is only one reservation included in the order |
2) Reservation List : Details
- When multiple options are purchased under one order unit (1 reservation), you can identify other option purchases at once in specific reservation details. The number of reservation numbers starting with EXP is the total purchase quantity.