Message (Messenger) Function_Reservation Notification

The message feature has been updated.

As a result, you can check reservation reception/confirmation/cancellation messages in a different way than before.

Major Changes

Before	After

Could only check reception/cancellation/confirmation messages without reservation number	Can check detailed information of received/cancelled/confirmed reservations

Message Details

1. Confirmation Pending Message

Reservation has been received.
Please notify us of the reservation confirmation status as quickly as possible. Unconfirmed reservations may be cancelled.

Reservation Number : N EXP etc. or 1 if starting with TNA
Product Name : MyRealTrip Tour/Ticket
Option Name : 3 Adults ← Maximum 5 characters, longer text will be truncated with ellipsis.
Travel Departure Date : 2024-07-01
Special Requests : Pickup needed at OO Hotel

* When a confirmation pending message is received, please decide on confirmation status quickly.

2. Reservation Completed Message

Reservation has been confirmed.

Reservation Number : N EXP etc. or 1 if starting with TNA
Product Name : MyRealTrip Tour/Ticket
Option Name : 3 Adults ← Maximum 5 characters, longer text will be truncated with ellipsis.
Travel Departure Date : 2024-07-01
Special Requests : Pickup needed at OO Hotel

* After reservation confirmation, please provide detailed information related to usage

3. Reservation Cancellation Request Message

Reservation cancellation has been requested.

Reservation Number : N EXP etc. or 1 if starting with TNA
Product Name : MyRealTrip Tour/Ticket
Option Name : 3 Adults ← Maximum 5 characters, longer text will be truncated with ellipsis.
Travel Departure Date : 2024-07-01
Special Requests : Pickup needed at OO Hotel

* When a cancellation request message is received, final cancellation takes 1-3 business days.
* If the message arrives close to the travel date, please reconfirm the cancellation intention and stop tour preparations.

4. Reservation Cancellation Request Message

Reservation has been cancelled.
For detailed information about refund amount and refund schedule, please check the reservation details.
Refunds for payment amounts may take 2-5 business days depending on the payment method.