How to Set Up Auto-Reply

Title: How to Set Up Auto-Reply Body HTML:

Auto-reply messages are

the first message automatically sent when a traveler makes an [inquiry] or reservation.

1️⃣ How to Write an Auto-Reply

2️⃣ How to Set Up Auto-Reply

1️⃣ How to Write an Auto-Reply

🚨 Important Notes

Sharing personal contact information or other website addresses through messages is considered external trading.
If external trading is detected, sales may be suspended after a warning.
The same message is automatically sent for the first inquiry or first reservation, regardless of whether the traveler makes a booking.

📜 Writing Example

Hello traveler! This is 000 Pension/Guesthouse.
We will check and respond as quickly as possible. Please wait a moment.
If you have already submitted a reservation, we will help you confirm it within 24 hours.
Please feel free to contact us with any other questions :)

2️⃣ How to Set Up Auto-Reply

👉 Go to Account Basic Information

1) Log in to MyRealTrip Partner
2) Click [Account Management] → [Account Basic Information] from the left menu
3) Click [Edit] on the right side of Basic Information
4) Edit the [Inquiry Default Response Message] section
5) Click [Save]

Account management screen.png

Auto-reply message setting screen.png

❓ Frequently Asked Questions

Q. How can I check traveler contact information after booking confirmation?

A. You can check by clicking the [View Information] button on the reservation details page.
However, you will need to enter a password due to privacy protection.

👉 Learn how to [View Traveler Information (Contact Details)]

Q. I've checked the above information but want to make an additional inquiry!

A. Please submit your inquiry through KakaoTalk channel or the inquiry registration below!

👉 Go to [KakaoTalk Channel]
👉 Go to [Inquiry Registration]