Travelers can leave reviews starting 24 hours after the trip begins.
Encourage travelers to leave reviews and reply to the reviews they leave!
The more good reviews you have and the more thoughtful your responses are, the higher the probability that other travelers will purchase your products.
How to reply to reviews
Partner Page > [Review Management] > [Reviews without replies]
- Check the reviews left by travelers and leave replies.
- Refer to Building Reviews Step by Step TIP to leave your own thoughtful responses!
- Reviews with replies can be found in the [Replied Reviews] tab.
Review moderation guidelines
For the smooth operation of your products, MyRealTrip's operations team may modify or delete reviews that fall under the following terms. (Traveler Terms Chapter 6, Article 19)
β When containing content other than the user's personal experience
β‘ When the review is not related to actual travel
(e.g., reviews about political, religious, social, or environmental (weather disasters) topics)
β’ When supporting harmful or illegal actions and violence, or
containing profanity, sexual language, defamation, threats, or discriminatory content
β£ When containing content that infringes on others' rights (including intellectual property rights and privacy rights)
(e.g., posting others' real names, addresses, or personal information without consent)
β€ When it is objectively proven that a review post was used for coercive purposes
β₯ When containing content about matters under investigation by our company
β¦ When review posts are written for other illegal or improper purposes or methods similar to the above
β§ When the review is from a trip that did not proceed normally due to non-participation
Rights Infringement Application
- For cases that do not fall under the above moderation guidelines, we moderate reviews and suspend the posting of review posts (30 days) through the completion of a 'Rights Infringement Application.'
- If you wish to complete a Rights Infringement Application, please contact us through the contact information below and we will provide the application form.
1) E-MAIL : help@myrealtrip.com
2) Contact : 1670-8208