Contact the Person in Charge

Title: Contact Support Body HTML:

Have you checked the help guide but still have unanswered questions?
Please contact us using the methods below and we'll respond as quickly as possible😃

1️⃣ Contact via KakaoTalk Channel

2️⃣ Contact from Partner Page

3️⃣ Contact from Help Page

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How to Contact Support

1. KakaoTalk Channel [1:1 Inquiry] menu 👉 Go directly
2. [Partner Page] speech bubble button at the bottom 👉 Go directly
3. [Help/Contact] page speech bubble or contact button at the bottom 👉 Go directly

💡 Adding and using the KakaoTalk channel has these benefits!
- You can submit 1:1 inquiries to support staff.
- You can get various tips related to product operations.

1️⃣ Contact via KakaoTalk Channel

👉 Go to KakaoTalk Channel

1) Click [Go to KakaoTalk Channel] above, or 
   search for "MyRealTrip Accommodation Partner" in KakaoTalk search
2) Press the yellow KakaoTalk [Ch+] button to add the channel
3) Press the speech bubble button to the left of the channel add button
4) Send partner email or accommodation name via chat message
   - If this is not your first inquiry, you can just send your inquiry content!
5) Submit inquiry through 1:1 chat

2️⃣ Contact from Partner Page

1) Log in to MyRealTrip Partner
2) Click the blue speech bubble at the bottom left
3) Select category according to your inquiry and contact us

2) Find and click the blue speech bubble at the bottom left.

3-1) Please select the [Accommodation] menu.

3-2) Please select and check the [Category].

3-3) If you want to submit a 1:1 inquiry, please select [Inquiry Submission (Accommodation)].

You must provide [Contact information, accommodation name, email address] and [inquiry details] to receive accurate guidance.

3️⃣ Contact from Help Page

1) Log in to MyRealTrip Partner
2) Access [Help/Contact] from the left menu
3) Check your questions through help articles, then contact us via [Submit Inquiry] at the bottom
   or click the blue speech bubble at the bottom left on the help home screen

2) Please access the [Help/Contact] page from [Partner Page]. (PC/Mobile)

3) Please submit your inquiry through the inquiry registration at the bottom of the help page.

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❓ Frequently Asked Questions

Q. How can I receive responses to my inquiries?

A. If you submitted an inquiry through inquiry registration, you can receive responses at the email address you provided.
If you contacted us via chat, you can check responses in that chat window, and you can also check through automatically sent email notifications. (Emails can only be sent to the email address you provided when submitting the inquiry.)

Q. How do I inquire about booking changes/cancellations?

A. For changes or cancellations of already confirmed bookings, please contact customer service!
For managing bookings before confirmation or other inquiries, please contact support through the speech bubble button mentioned above and we'll respond as quickly as possible.

- Phone : [phone]
- Email : [e-mail]