Reservation Confirmation / Cancellation / Change

We'll guide you through booking confirmation / cancellation / modification methods! 🙋‍♀️

1️⃣ Booking Confirmation

[1] How to confirm bookings on PC

[2] How to confirm bookings on mobile

2️⃣ Booking Cancellation

[1] Cancellation before confirmation

[2] Cancellation after confirmation

[3] Schedule update after booking cancellation

3️⃣ Booking Modification

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1️⃣ Booking Confirmation

When a traveler submits a booking, it will appear to you as [Pending Confirmation] status.
You must click [Confirm Booking] for the booking to be processed properly.

💡 Before confirming the booking, please carefully check the booking details! (date/number of guests/room type, etc.)

💡 You can check the booking details by clicking the Booking ID.

[1] How to confirm bookings on PC

1) Log in to MyRealTrip Partner
2) Click [Bookings] → [Accommodation Bookings] menu and click on accommodation name
3) Click [Confirm Booking] on the right side of the booking → Booking confirmed!

💡 If you want to check detailed information about a booking, click the blue Booking ID on the left.

💡 On the detail page, you can either [Confirm Booking] or [Cancel Booking].

📢 Please be aware.

- If you don't confirm the booking within 24 hours after booking creation, 
  the booking will be automatically canceled. 

- Also, if your response is delayed, 
  the traveler may withdraw their booking, so please proceed promptly.

[2] How to confirm bookings on mobile

1) Check through MyRealTrip Partner app

1) Access [MyRealTrip Partner app] and log in with partner account
2) Tap the three-line button in the upper left corner
3) Click [Bookings] → [Accommodation Bookings] menu and click on accommodation name
4) Booking list → Tap the relevant booking
5) Tap the confirm/cancel booking button

👉 Learn about confirming bookings on mobile

2) Check through KakaoTalk notification

1) After booking is created, KakaoTalk notification → Select [Go to confirm booking]
2) Check booking details and select [Confirm Booking]

💡 KakaoTalk notifications are sent to the phone number listed in 'KakaoTalk contact'.

1) After booking is created, KakaoTalk notification → Select [Go to confirm booking]

🚨 When logging in, please make sure to log in with your partner account.
(If SNS like KakaoTalk is not linked to your partner account but you log in through SNS integration,
or if you log in with a different account, you won't be able to check the booking.
If you can't access the partner page or can't see bookings, please check your login account.)

2) Check booking details and select [Confirm Booking]

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2️⃣ Booking Cancellation

For booking cancellation, please check the cancellation method depending on before/after booking confirmation.
For booking modifications, please submit through customer service or channel talk.

🚨 Before canceling a booking, please make sure to inform the traveler of the reason via message.
The cancellation reason you provide will not be disclosed to the traveler.
👉 Learn about [Using Messages]

[1] Cancellation before confirmation

A booking was submitted but accommodation is not possible? 😢

After canceling the booking, please provide kind guidance so that the traveler can revisit in the future!

How to cancel before booking confirmation

1) Log in to MyRealTrip → Access [Korean Homestay Partner Page]
2) Click [Bookings] → [Accommodation] menu and click on accommodation name
3) In [Booking List], click [Cancel Booking] at the right end of the pending confirmation booking row → Cancel booking 
4) Click booking ID in [Booking List] or [Booking Calendar]
5) Click [Cancel Booking] in the upper right of the booking detail page → Cancel booking

[2] Cancellation after confirmation

Booking cancellation is also possible in confirmed status.
However, before canceling the booking, please make sure to inform the traveler of the reason via in-app message.
Depending on the timing of cancellation, refund fees and compensation costs may occur.

How to cancel after booking confirmation

1) Log in to MyRealTrip → Access [Korean Homestay Partner Page]
2) Click [Bookings] → [Accommodation] menu and click on accommodation name
3) In [Booking List], click [Cancel Booking] at the right end of the confirmed booking row → Cancel confirmed booking 
4) Click booking ID in [Booking List] or [Booking Calendar]
5) Click [Cancel Booking] in the upper right of the booking detail page → Cancel confirmed booking

🚨 When canceling confirmed bookings close to travel dates, fees or compensation may be incurred according to cancellation/refund policies.

[3] Schedule update after booking cancellation

Please update your calendar so that no more bookings occur on the canceled dates.
This prevents double bookings and enables efficient accommodation management.

How to update calendar after booking cancellation

1) Click [Cancel Booking] from [Booking List] or booking detail page → Cancel pending/confirmed booking
2) After booking cancellation, click [Go to Calendar] at the bottom of the screen → Go directly to booking calendar
3) In booking calendar, select unavailable dates and block bookings (View calendar usage guide)

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3️⃣ Booking Modification

If you need to modify a booking, please contact our MyRealTrip customer service or proceed with cancellation followed by re-booking.

- Channel Talk : MyRealTrip Accommodation Partner Channel 
- Phone : [phone]
- Email : [e-mail]

👉 Learn about [Cancellation/Refund Policy]

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❓ Frequently Asked Questions

Q. Can I only check submitted bookings by accessing the website?

A. No!
When a booking is submitted, a KakaoTalk notification is sent and you can confirm the booking directly from your phone.

👉 Learn how to [Receive booking notifications]

Q. What should I do if booking is not possible?

A. After checking the booking details, is the booking not possible?
If so, please proceed with booking cancellation or modification.
However, repeated booking cancellations may negatively affect the traveler experience.

👉 Learn [Booking Cancellation/Modification] methods

Q. Where can I check booking status?

A. You can check booking status in list format or calendar format.

👉 Learn how to [Check booking status]

Q. How can I check traveler contact information?

A. To check traveler contact information, go to [Booking Information] on the booking detail page and click the "View Information" button.
However, due to privacy protection when viewing traveler information, you need to enter your login password again.
If you logged in using social media integration like KakaoTalk or Naver, please reset your password in profile management first,
then use the set password to view traveler contact information.
[Profile Management > Edit > Change Password]

👉 Learn how to [View traveler information (contact)]

Q. I've checked the above content but want to make an additional inquiry!

A. Please submit your inquiry through KakaoTalk channel or inquiry registration at the bottom!

👉 [KakaoTalk Channel] Direct link
👉 [Inquiry Registration] Direct link